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Service
Outages
| We will keep you updated on planned and unplanned
service outages here.
A planned outage is when we or our service provider have planned
to take the connection down for mantinence purposes. An unplanned
outage is when either something unexpectedly breaks or some unknown
third parties disrupt data service.(read Numb nut
with a backhoe)
Page will refresh every 2 minutes. Just park your browser here
during outages and as soon as the this page is updated you'll know. |
January 6, 2005 - 3:39 pm
SMTP boo boo
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| Cause: |
bob, trying to make spam go away. |
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| tried to make some changes to the mail server concerning spam and it came back to haunt us. If your having trouble sending mail give us a call and we'll explain the fix.
tech support |
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November 8, 2004 - 9:10 pm
Main Connection Outage
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| Our main connection to out upstream provider was down from 4:05pm to 9:08pm We are currently looking into why this occured.
Valleysoft Crew |
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May 11, 2004 - 4:31 pm
Dial-up headache
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| Cause: |
currently having trouble loging in to dial-ups. |
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| Upstream provider says"Users are currently experiencing intermittent problems authenticating to the Internet. Our engineering team is currently working to resolve this issue as quickly as possible. "
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March 23, 2004 - 5:39 pm
RADIUS Server..........Kablooey
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| Cause: |
Machine Died Hard. |
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| Well I don't want to have to do that again. The main RADIUS server (which controls dialup users access) decided to turn up it's toes and bite the big one. Had to replace the machine, Hard drive, and reconfigure the system.....phew.... Should be good for another six years.. :)
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October 4, 2003 - 5:31 pm
Connection falure
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| Just to give you a heads up the connection was down from 2:00pm to 4:00pm because of a wreck on 7th and Steiger. A truck took out a phone pole, killing our power for two hours. The UPSs keep the system up for 1/2 hour, but not long enough. we apologize for the inconvenience, but the situation was out of our control. |
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September 19, 2003 - 4:59 pm
Emergency Maintence
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| Cause: |
Upstream provider will perform some emergency maintenance beginning at 5:15 p.m. MST |
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| Upstream provider tells us that the downtime should only be about 1hr. |
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August 28, 2003 - 8:04 am
mail issues
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| Cause: |
up stream provider |
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| Looks like the headache is behind us. if your still having issues with the mail, please let us know. |
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August 27, 2003 - 4:07 pm
Status on Mail.
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| Seems as though our upstream dialup provider has an incorrect number for our SMTP mail server and as a result dialup customers can't contact our outbound mail server. They informed us that the problem should be fixed by tomorrow. (this statement did not make us happy) I will keep everyone apprised on the situation as it develops. |
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August 27, 2003 - 11:23 am
Mail Server Issues
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| Cause: |
Unknown for right now. |
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| working on figuring out what is going on. seems that people connecting using other then dialup can send email, but people connecting using dialup can't send. |
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August 20, 2003 - 4:32 pm
Our Connection is back up
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| Cause: |
Our upstream provider's radius server died, it has now been fixed. The connections now appear to be working fine. Thank you for your understanding |
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August 20, 2003 - 1:30 pm
Connection down
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| our upstream nationwide provider is having server problems. We are currently waiting for the problem to be corrected and the connections to be re-established we'll fill you in with more information when it becomes available. Thanks for your patience. |
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July 2, 2003 - 9:37 am
Mail Server
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| Cause: |
Mail Server crashed, restarted. Mail is now working. |
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July 2, 2003 - 9:24 am
mail server flaked out.
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| Cause: |
Unknown right now. |
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| looks like the mail server hung, but restarted it and all should be working. |
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June 28, 2003 - 11:38 am
Phase 3
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| Looks like phase 2 is finished, now on to phase 3 will keep you advised when it's up and running. |
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June 9, 2003 - 6:35 pm
Finishing Phase 2
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| looks like we have switched over most of the customers, if you still aren't switched to the new numbers please give us a call. |
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June 5, 2003 - 10:31 am
Beginning Phase 2
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| Cause: |
Qwest killed the lines. |
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| Well sure as all get out we were going to make a clean switch over and BOOM Qwest jumps the gun and kills the dialup lines. The company we are making the switch to is getting the dialups active on their system ASAP. Will keep you up on what's going on. |
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June 3, 2003 - 3:29 am
Phase 1
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| Cause: |
Moving from Qwest. |
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| Ok, Stage one looks to be underway. we have a tenitive date for the new dialups and we have most of the equipment moved to the Store. so far so good.
Please let us know if you have trouble with the system |
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June 1, 2003 - 5:07 pm
Possiable disruption of service.
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Valley Software Co. is currently in the process of switching our major dialup connections from our other location to the retail store, and from Qwest to another provider at the same time. There may be disruptions in service during this transition time. We will try to keep you informed of any major outages beyond our control.
Please expect potential disruptions of service over the next few weeks. When the switchover is complete, we will notify you with the new dial-up number to use . We will prorate any downtime that may have occurred. This switch over will reduce our costs, which we will in turn pass on to you, our customers. AND we will be offering our own DSL service from Roseburg to Ashland. (no secondary DSL charges on your phone bill from qwest).
Our virtually hosted websites should not be affected by this switch, just the dialup connections. If you experience any problems with the Virtual Domains or email, please let us know.
If you have any questions, please check our website at:
http://www.valleysoftisp.net and click on connection, Or give us a call at 471-0028,
the next month will be the &%$^*%$#&&4 (we are finding that getting Qwest to co-operate with the switch over is not a easy task)
Thank You for your understanding and patience during this major upgrade.
The Valley Software Crew. |
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May 30, 2003 - 8:51 am
T1 Down
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| Noticed that T1 is down will let everyone know when we find out what's going on. |
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May 16, 2003 - 8:22 am
Connection Apears to be up.
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| Cause: |
Looks like Qwest got the T3 fixed. |
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| Will keep an eye on it. |
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May 16, 2003 - 8:08 am
More Information
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| Qwest looked at all the equipment here and discovered that the problem was with their T3 between GP and Medford. More info when I get it. |
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May 16, 2003 - 7:09 am
Connection down
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| Cause: |
Qwest is working on the problem. |
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| T1 is loosing connection with the GP central office. Will add more information as it becomes available. |
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April 17, 2003 - 9:25 am
T1 Connection
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| Cause: |
"Loose connection" |
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| Qwest says "There may have been a loose connection between our site and their Equipment." |
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April 16, 2003 - 11:06 pm
connection apears to be up.
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| think we got it fixed, keep everyone posted |
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April 16, 2003 - 8:23 pm
connection woes
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| connection keeps going up and down. still trying to get a straight answer out of Qwest. |
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April 16, 2003 - 4:43 pm
connection seems to be up.
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| am waiting to hear back from the phone company concerning connection failure, will advise. |
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April 16, 2003 - 3:03 pm
Main connection down.
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| Qwest is currently investigating the issue. Will advise when more information is available. |
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March 24, 2003 - 10:48 pm
connection disruption
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| The connection appears to be going up and down. will advise when we get more information. Thanks for your patience. |
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January 14, 2003 - 9:02 am
Service back up.
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| Cause: |
relay switch with qwest. apears to be up and running. |
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| took so long because they had to get a part. Let us know if your still having trouble.
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January 13, 2003 - 12:00 pm
Service Down
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| Having trouble with the connection. When Isolated will have more information. |
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November 6, 2002 - 8:10 pm
web server headache
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| Cause: |
server screwing with Bob. |
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| needed to do some cleaning up of the underpendings of the webserver. should be back to normal. |
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June 10, 2002 - 11:38 pm
Connection back up
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| Cause: |
connections repaired |
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| Connections are up for now. will keep you informed as information becomes available. |
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June 10, 2002 - 11:26 pm
Connection Down
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| Cause: |
unknown, the connection went down about :30min ago. |
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| Connection down. checking with USWest to see whats going on. |
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May 20, 2002 - 4:04 pm
had to do some weeding
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| Cause: |
email boxes got out of control again. |
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| cleaned out a few peoples mailboxes. One mailbox this time rocked in at 40MB. |
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May 20, 2002 - 3:15 pm
mail server down again
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| Cause: |
server flaking out |
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| working on e-mail server again will let everyone know when it's up. |
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April 24, 2002 - 3:27 pm
email accounts
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| Cause: |
Spammer and overfull email accounts. |
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| We had a spammer in the USwest DSL domain using our e-mail server as a remailer. The situation has been remedied. Some users who have been using our mail server but have connection via other means may experience difficulties. The situation was compounded by users leaving their e-mail on the mail server. The mail server is only a temporary holding place for your messages until you retrieve them for storage on your local machine or your own storage server. Storing large volumes of mail slows the server down. Please make sure your mail client destroys the e-mail after downloading it to your computer. Those individuals who had Grossly overstuffed e-mail accounts (greater than 1 Mb) will be contacted on an individual basis. If you have any questions or problems Call 1-541-471-0028 or e-mail us at info@valleysoft.net |
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April 17, 2002 - 4:44 pm
Mail Server
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| We are working on the mail server. Please try to refrain from checking your mail until we are done. You will only receive errors until then. Check back here for updates. |
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April 13, 2002 - 9:57 am
Working on Mail Server
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| Will be working on mail server this weekend, please excuse the inconvience. |
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November 22, 2001 - 12:10 pm
Communication Repaired
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| Thank you for your patience. |
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November 22, 2001 - 10:25 am
Connection Failure.
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| Cause: |
Major Nationwide Internet connection outage. |
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We are experencing connection problems. contacted QWest. they informed us that connection failure was Nationwide and affected their network and others. More info as it becomes available.
Thank you for your patience. |
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